Job opening:
Support & Communication Specialist

Hi there! We’re Driversnote, a SaaS company based in the heart of the Copenhagen startup scene. We take pride in helping more than 600.000 users worldwide keep a mileage logbook. No one likes to do mileage documentation - so we try to remove this tedious work and make our customers’ work life simpler by saving them time and money.

The opportunity

We’re full speed ahead building out our services across different countries. We have a lot of work ahead of us and are therefore in need of a talented and friendly customer supporter and communicator. We’re currently growing our team so you’ll get the chance to become an essential part of a small team at a very exciting stage.

Our primary markets are English speaking; US, Canada, Australia and UK - while only around 5% of our users are from Denmark. So we’re aiming to build an international team to serve our customers from around the world.

The role

As our Support and Communication specialist you’ll be a part of a small but mighty team and will be working closely with the entire team. We’re looking for a passionate Support and Communication specialist to help us take care of our customers and give them the best possible experience with Driversnote.

Your responsibilities:

• Answering user questions and advising customers how best to use our product quickly and with a friendly tone (primarily per mail).
• Proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them. By improving our communication on our help center, our website, in the apps, e-mails etc. 
• Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers and builders.
• Helping out with practical work like shipping iBeacons to our customers.

You must:

• Be fluent in spoken and written English (on a native level) and have excellent clear written communication skills; you get a message across in just a few sentences. 
• Have experience with customer service and have a genuine desire to help people in a friendly, empathetic and patient manner.
• Be quite tech-savvy; curious and motivated to gain a deep understanding of how our product works - inside and out. You should be very comfortable with IT and prepared to learn a lot of technical terms and details.
• Have experience writing clear and friendly consumer-facing copy for web, emails, marketing etc
• Be able to manage your own time while being a team player with a systematic approach who can juggle multiple projects at the same time.

It would be nice if you:

• Have experience in supporting software, onboarding customers, collecting customer feedback or even making sales.
• Know your way around a spreadsheet or even know a bit about accounting.
• Are flexible with your hours to better cater to our customers in other time zones.

We offer

A lot of responsibility and influence - you’ll be a key player in developing and shaping the future of Driversnote’s communication and services.

You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.

We work in a relaxed environment in Matrikel1, a community co-working space for entrepreneurs and tech startups - in the heart of Copenhagen. You get to network with other startups and scaleups and plenty of cool, like-minded people. 

And finally, we offer a great lunch cooked by Matrikel1’s in-house chefs every day.

How do apply

If you’re interested, please send us an application by clicking the button below. We have a few questions that you should expect to spend 10-15 minutes answering, and you’ll also get the chance to attach a CV, etc.

We’ll accept applications until August 16th. After this, we expect to take a couple of days to review all applications and get back to you no later than August 21. If you have been shortlisted, we might ask you to perform a short, written test before moving on to a face-to-face interview.

We look forward to hearing from you!

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